Service Level Agreement - Stilwell
Stilwell Virtual Community - Service Level Agreement
The University of Cumbria provides user support to all registered users on the terms outlined below.
Technical support is provided on contract to University of Cumbria by Hydrant Ltd.
Method of Communication
Email to firstname.lastname@example.org
Telephone 0845 862 1111
Hours of Operation
Monday to Friday 09:00 until 17:30 (excluding bank, public or statutory holidays) .
All support requests will be logged and given a support ticket number, which will be sent to you by email. Support calls will be dealt with in the order in which they were logged. Hydrant will respond to support calls within 1 hour of the call being accurately recorded.
Other user support
This agreement covers support related to the technical operation of the Stilwell Virtual Community web application. For non-technical queries, you should contact your local administrator or tutor.